This cafe is more like a Coffee Shop settings on the ground level. Much better cafe environment upstairs. The tables below are very cramped together and worse of all, you ... (read more)
This cafe is more like a Coffee Shop settings on the ground level. Much better cafe environment upstairs. The tables below are very cramped together and worse of all, you would be dining right near the Toilet.
So when we call up to reserve for dinner, we insisted on a table upstairs and the waitress agreed. Upon arrival, they (as always) tried to push us to the ground level. We insisted on going upstairs as reserved, and went up and took up a table upstairs.
No one served us, so we took the menu ourselves. After a while, a waiter came and insisted that we go downstairs. We said we reserved upstairs but he insisted and simply refused to take our orders. He replied that the cafe policy is not to take reservations We were like huh!?!?! we actually had a confirmed reservation when we called up earlier. What crap excuses did he trying to give man!?!?!
One of the worst, even traumatic experiece for our family of four (with two young daughters). We simply walked out of the coffee shop.
And guess what, my friends.... the kitchen is actually located upstairs!!! It is much easier for them to serve patrons seated upstairs. For those patrons seated on the ground level, the poor waitresses would have to carry the dishes down the narrow stairs! What a JOKE in terms of management.
We swear we would NEVER step and even consider this place ever again.